Last Updated: 21 Nov 2025

At Albo Jewellery, your satisfaction is our priority.
While we ensure the best quality, if something goes wrong, we offer an easy and transparent replacement & refund process.

1. Return Eligibility

We accept returns only in the following cases:

The item is damaged on arrival
The item is defective
You received a wrong product
The product is missing parts or accessories

To qualify for a return, you must:

Contact us within 24–48 hours of delivery
Provide unboxing video or clear photos showing the issue
Ensure the item is unused, unworn, and in original packaging

❗ Items NOT Eligible for Return (UAE Rules)

Due to hygiene and safety regulations in the UAE, the following items cannot be returned:

Earrings
Nose pins
Used or worn jewellery
Items damaged due to customer mishandling
Products without unboxing video proof
Clearance or sale items
Customised items (if any)

2. Replacement Policy

If your return request is approved, we may offer:

Free replacement for the same product (subject to stock availability)
If stock is unavailable, we offer:
- Store credit, OR
- Refund to original payment method

3. Refund Policy

Refunds are applicable only if:

The item arrived damaged
You received an incorrect product
A replacement is not possible

Refund Method:

Refunds are issued to your original payment method
Refund processing time: 5–7 business days
Shipping charges & COD fees are non-refundable

4. Return Process

Email us at support@albojewellery.com within 24–48 hours of delivery
Include:
- Order ID
- Your name
- Issue details
- Unboxing video + images
Our team will review the request within 24–48 hours
Once approved, we will arrange pickup or ask you to send it back using a local courier

5. Order Cancellation

Orders can be cancelled within 2 hours of placing the order
Orders already shipped cannot be cancelled
For COD orders, refusal at delivery may lead to blocking COD for future orders

6. Late or Missing Refunds

If you have not received your refund:

Check your bank/payment provider
Some banks take extra time for posting refunds
If you still haven’t received it, contact us at support@albojewellery.com

7. Contact Us

For returns, exchanges, or refund questions:

📧 support@albojewellery.com
🌐 AlboJewellery.com

We are always here to help!